FAQ
What is the difference in each collection?
The difference per collection is simply the designs! All of our collections are unisex, made with the same slightly weighted super soft KozziCotton Blend™, designed oversized!
Can I exchange my order?
All orders can be returned within 30 days of delivery. Please refer to our Refund Policy for full details on how to start a return.
Exchanges are processed as store credit, issued via gift card. You can use this gift card to place a new order through our website.
For international returns or further assistance, please contact our team at info@thekozzi.com.
I forgot to add an item to my order; can I make a change before it ships?
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.
Can I change the color/size of what I just ordered?
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. We do, however, offer returns for store credit. Once your order is received, if you are not 100% happy with your purchase, we can happily assist you with a return label.
Do you ship to PO Boxes?
Yes! Please be sure all information is input correct prior to checkout.
The style/size/color I want is out of stock. When will you be restocking?
We pride themselves on keeping up with collections per season. If something is out of stock, you can sign up for back in stock SMS and email alerts on the product page of the out of stock item.
I am between sizes, what size do you recommend?
Please refer to our size chart for general measurements. Keep in mind all collections are unisex, designed oversized. If you still need assistance, please email us for any additional help.
Do you offer any discounts for first-time buyers?
We offer 10% off for first-time buyers by signing up for our SMS and emails.
Can you help with a damaged product?
We apologize that you received a damaged item. In this rare case please send a photo of the damaged product to info@thekozzi.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 5 day return window cannot be returned or refunded.
What Makes Kozzi different?
We use high-quality, ultra-soft slightly weighted fabrics that are both durable and gentle on the skin, ensuring maximum comfort. We also support mental health as the forefront of our brand. We know how hard times can get, you are not alone.